In order to use the Empty Cartridge Collection Services provided by RECOLL (hereinafter referred to as “RECOLL”) (as defined below in Article 2), Customer must create a Customer Account and provide complete contact information by phone, email or online (including information on whether or not Customer is subject to VAT) in the following manner:
RECOLL must approve the creation of this customer account within 72 hours on business days via e-mail, providing login details and a link that allows Customer to choose his own password to connect to his customer account. Customer is solely responsible for his personal login details and he must guarantee their confidentiality.
When creating an account, customer agrees to comply with these general collection terms and conditions, which may be modified by RECOLL at any time without notice.
The collection service applies to empty used ink and toner cartridges with the printer’s original brand at Original Equipment Manufacturers (OEMs) and to compatible empty used ink and laser cartridges that have been refilled (hereinafter collectively referred to as the “Empty Cartridges”), excluding other waste materials (in particular, copy packaging, fax ribbons, printers, bottles, batteries, light bulbs, etc., hereinafter collectively referred to as “Waste Materials”).
In the event of collection of significant quantities of Waste Materials and/or of non-valuable Empty Cartridges, and/or a particular mix of Empty Cartridges that RECOLL is unable to take, RECOLL reserves the right to (temporarily) discontinue the collection service, notifying Customer in advance without compensation or recourse, and for Waste Materials, sending Customer a new invoice for handling charges based on €2.50 excl. VAT per kilogram of Waste Materials collected.
RECOLL provides collection when the collection box is filled with a minimum number of Empty Cartridges (for collection boxes for toner cartridges: 20-25 Empty Toner Cartridges or 20 kg Empty Cartridges; for collection boxes for inkjet cartridges:) 10 kg Empty Inkjet Cartridges) and/or with a minimum value of € 20.00 excl. VAT. A collection request for [dozen met] less than the required minimum quantity or with a lower value may be refused. The value is determined according to the fee list (as defined below in Article 7) applicable from the time of collection. RECOLL may refuse to collect boxes from customers in a certain region if the logistical costs are too high.
The collection point for supplies of empty boxes and collection of full boxes should be the same for one collection point specified for a location (reception area or reception desk). Customer should centralize collection at the specified collection point.
Collection shall be performed by RECOLL or by a service provider hired for that purpose.
Empty Cartridges should be packed by customer in such a way that they are not damaged during transport or handling. Collection boxes are provided by RECOLL for this purpose. However, RECOLL is not liable for any damage or loss during transport.
Customer should place the Empty Cartridges, if possible, in the inflated airbag for the replacement cartridges. If Empty Cartridges are placed in the collection box intended to receive empty toner and inkjet cartridges, Empty Inkjet Cartridges and Empty Toner Cartridges must be separated from each other by means of a sealed plastic bag.
Collection boxes remain the exclusive property of RECOLL. RECOLL may request customer to return collection boxes at any time.
By using the collection boxes provided by RECOLL, Customer undertakes to collect Empty Cartridges and return all of them (i.e., not just a certain portion of them) exclusively to RECOLL. If Customer fails to comply, RECOLL reserves the right to request Customer to return collection boxes immediately and at its own expense and to discontinue the collection service temporarily or permanently without prior notice without compensation to or recourse by Customer.
Collection boxes should be placed at strategic points on customer premises so that anyone who needs to return Empty Cartridges can do so.
To enable requests for collection of your Empty Cartridges and for faster processing, we recommend that you follow the procedures through our on-line service or by telephone. You may also contact our collection service by sending an e-mail to (for full contact details, see the template in Article 1 above).
To submit a collection request, it is essential that boxes:
A collection label is essential for identifying boxes. If the collection box does not contain contact information, RECOLL is entitled to keep Empty Cartridges without compensation to customer.
Collection requests will be processed within 72 hours on business days; collection must be confirmed by phone or email.
It is essential that the collection appointment made is kept and that the Empty Cartridges are made available for the collection date.
Boxes must be ready when the courier arrives and located at the specified location at the time of emailed pickup confirmation.
Note: The collection point for supplies of empty boxes and disposal of full boxes should be the same for all collection points specified for a location (reception area or reception desk). Customer should centralize collection at the specified collection point.
Our courier may only take closed and sealed boxes and may refuse to take boxes that, in his opinion, do not meet this specification. Delivery in plastic bags or unpackaged cartridges will be automatically refused.
Each visit to your location will be billed by the courier. This applies even if no collection ultimately takes place. We must charge you if visits for any reason do not allow Empty Cartridges to be collected based on a fixed total fee of €50.00 excluding VAT.
The courier is not authorized to enter offices or other floors to pick up boxes.
The courier is authorized to:
Our collection service is available in the Netherlands, Belgium, Luxembourg, Germany, France, the United Kingdom, Spain, Portugal, Italy, Switzerland, Austria, Poland, the Czech Republic, Denmark, Sweden, Norway and Finland.
You can file any complaints by sending us a message under the “contact” heading in the customer portal on our website.
Collected Empty Cartridges will be paid by RECOLL to Customer based on fee lists in effect at the time collection service is provided. Fee lists are issued once a month, once every two months or once a quarter. RECOLL reserves the right to change the fee lists at any time without notice, as the prices of Empty Cartridges may fluctuate significantly at any time. Prices are in euros, excluding VAT.
RECOLL reimburses only collected Empty Cartridges from OEMs, excluding refilled cartridges, unless otherwise stated in the reimbursement lists. “Clones” (cartridges that infringe third-party rights) or Empty Cartridges with a certain yield capacity will not be reimbursed, as stated in the reimbursement lists. Before any reimbursement is made, Empty Cartridges collected by RECOLL will be visually inspected and/or sorted. Damaged or severely contaminated Empty Cartridges will be rejected and will not be reimbursed by RECOLL. RECOLL may also decide not to carry out any further inspection and to return (part of) the collected Empty Cartridges to Customer without any further explanation or obligation. No reimbursement will then take place. Furthermore, RECOLL may not reimburse a collection of Empty Cartridges with a value lower than €20.00 excl. VAT after sorting.
Once a package is processed at our sorting center, a credit memo or invoice is issued by RECOLL, depending on the region, which includes sorting information regarding the name and on behalf of customer. The credit note or invoice is automatically sent by e-mail. Invoices are prepared based on the information provided by customer after registration of his account. Customer must notify RECOLL of any changes in his customer information in a timely manner. RECOLL is not responsible for the accuracy and completeness of customer information in RECOLL’s systems.
Payment by RECOLL shall be made within 14 days from the date of the credit memo by wire transfer in favor of customer.
The savings program is available to certain retail customers whose headquarters are located exclusively in the Netherlands and Belgium. RECOLL reserves the right to refuse the savings program to certain customers in connection with specific trade agreements, pricing and/or logistical support. RECOLL may exclude a retail customer from the savings program in the event of improper use of the program or if the relationship deteriorates in any way.
For every 10 Empty Inkjet Cartridges returned for which RECOLL has made a payment, the retail customer will receive 1 savings point. Savings points are strictly personal and cannot be combined with those of other retail customers. The balance of the savings points is shown on the last credit note issued by RECOLL and on its website behind the retail customer’s login. After using loyalty points, the new balance is automatically shown on the next credit note and updated on the website.
Savings points can only be used by customer by ordering RECOLL products listed in the catalog on the website or shipped upon request. There is no payment or reimbursement by RECOLL in any way, even if the retail customer decides not to use the points from the savings program. Orders for RECOLL products are placed by the retail customer by mail, e-mail or through RECOLL’s website. Upon RECOLL’s prior approval and depending on product availability, the ordered product is delivered to the retail customer within 3 to 6 weeks from the order date. This delivery period is non-binding. If the product is unavailable, the delivery time may be longer upon notification to the retail customer (in which case RECOLL shall in no case be liable for indemnification) or RECOLL may propose another product with similar characteristics or cancel the order. In this case, the savings points will remain in the retail customer’s account. Those points can then be used to order another product listed in the catalog.
Points will no longer be earned and points already earned will expire if the retail customer does not deliver Empty Cartridges to RECOLL within 2 years of the last delivery of Empty Cartridges for which savings points have been awarded. A savings point balance lower than the lowest priced product in RECOLL’s catalog will automatically expire within 2 years.
RECOLL is free at any time to terminate (partially) the savings program without prior notice. In that case, the retail customer has 3 months from the end of the program to redeem their loyalty points against products from RECOLL’s catalog. After this period, all loyalty points will automatically expire without any compensation to or recourse by the retail customer.
RECOLL is free at any time and without notice to change the point value of the products in the catalog, remove a product from the catalog or change the product range.
All names, titles, logos and domain names used by RECOLL in connection with the collection services provided to customers are subject to reservations and intellectual property rights of RECOLL or ARMOR SAS.
Information received regarding services provided by RECOLL is computer input for managing the collection of printer cartridges. The recipient of this information is RECOLL BV, Speed Infotech Czech s.r.o. , Speed Infotech (HK) Limited and/or ARMOR SAS and in particular their marketing, commercial and administrative departments. In accordance with legislation on the protection of personal data, you are entitled to access and modify information relating to you. To exercise that right, please contact RECOLL BV, Mon Plaisir 89c, 4872 AM Etten-Leur, The Netherlands. You can also object to the input of data relating to you on legitimate grounds.
In the event of any dispute after or at the time of application of these Collection Terms and Conditions, RECOLL shall first attempt to settle such dispute amicably. If it fails to do so, disputes shall be submitted to the Commercial Court of Zeeland-West Brabant, which shall also have jurisdiction in the event of emergency proceedings, multiple defendants, additional demands or demands for contributions by a third party.
The governing law is Dutch law.